Are my payments secure?
Absolutely. We take the security of your payment information seriously. All payments are processed through secure, industry-standard payment and banking systems, using the safeguards and protections customers would expect when purchasing from a trusted, established business. Your payment details are handled securely and protected throughout the transaction, giving you confidence and peace of mind when completing your purchase.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, we will refund or replace it. Your satisfaction matters to us, and we want to make it right.
Eligible Issues
You may qualify for a refund or replacement if your item arrives:
- Dented
- Torn or ripped
- Splotchy or visibly flawed
- Deformed or misshapen
- In the wrong type or style
- With another significant defect or issue that occurred during production
How to Request a Refund or Replacement
If you receive an item with one of these issues, please contact us at support@holidayseasonal.com with your order information and a description of the problem. We may ask for photos of the item to help us verify the issue.
If the item is confirmed to have a qualifying defect or was made incorrectly, you will receive a refund or replacement.
Non-Refundable Situations
Because every HolidaySeasonal order is made to order and uniquely created for each customer, refunds and returns are not accepted when:
- You simply no longer want the item.
- The item is different from what you personally expected.
- You changed your mind after placing the order.
- You selected an item and later decided you prefer a different type or style.
Since our products are made to order and unique to each customer purchase, please carefully review your selection before placing your order.
Have a problem with your order? Contact us at support@holidayseasonal.com and we'll be happy to help.